Call Centre opportunities
Meet two of the Call Centre Consultants
Logan
Prior to joining the SAPOL Call Centre, I've been working to obtain my Diploma and Bachelor of Aviation down at UniSA.
This has led to me being able to obtain my commercial pilot's license.
The most prominent skill I reckon I've learned during my study, is my communication skills.
This skill has really translated over to my work at the Call Centre.
Where I feel like now I'm able to handle any situation over the phone effectively and professionally.
It certainly does suit my lifestyle, working at the Call Centre and training to be a commercial pilot.
As a casual worker, I'm able to preference my shifts in advance, which means I'm able to work my flying schedule and my work schedule together.
And it works out really well for me.
Leah
After selling my dental practice and starting my cake business, which is my real passion, I was really missing the mental stimulation that I got from my role as a dental practitioner.
I really received that from SAPOL
With the flexible hours it's been fantastic and it allows me the flexibility to work round my cake business, be a mum, go to the gym, do all those roles and do them successfully.
I think that my most memorable moment so far the time when I received a call about a simple abandoned vehicle, and I did the checks that are part of our role.
I was able to find that this car belonged to a missing person and I was able to task a patrol and we found her.
This role at SAPOL is perfect for my life.
Make a positive impact in the community – Join SAPOL’s Blue Team
Searching for opportunities where you can make a difference? Looking for a role that is flexible, accommodates your lifestyle and commitments? At SAPOL, we’re expanding the team that supports our frontline police officers and the community – and we want you to be part of it.
As a Call Centre Consultant, you’ll be the first point of contact for people in need, handling Triple Zero (000) calls, as well as responding to 131444 Police Assistance and Crime Stoppers calls.
Before you start taking calls you will spend 5 weeks of training on systems and procedures (paid) followed by 2 weeks of working with a buddy supporting you on the phones.
You will work alongside dedicated team members, and together be creating a safer, more enjoyable South Australia by arranging policing responses, providing advice and support, and helping the community.
What we offer / Why join us?
- Inclusive culture
Work in a positive, diverse, and supportive environment. - Job diversity
Be challenged and learn new skills. - Shift flexibility
Choose shifts that suit your lifestyle. - Career flexibility
Casual, term contracts, or permanent roles available. - Competitive pay + paid training
Receive a generous salary, even during training. - Health and wellbeing perks
Access our onsite gym and the Fitness Passport program. - Salary packaging options
As a South Australian Government employee, you have access to salary packaging through the government's exclusive salary packaging provider. - Career pathways
Explore opportunities within SAPOL and across the South Australian public sector
Who we’re looking for
Are you:
- A team player with strong organisational skills and problem-solving abilities?
- A natural leader and great communicator with high integrity?
- Calm, resilient, curious and composed under pressure?
If that sounds like you, then we want to hear from you!
This isn’t just a job - it’s a career with purpose!
APPLY HERE | To apply please go to SAPOL Call Centre Consultant (Pool) and follow the instructions. We recommend reading and reviewing our frequently asked questions (below) prior to applying. If you have any queries, please contact our friendly team at SAPOL.CallCentreRecruiting@police.sa.gov.au.
Next steps:
For information purposes, we have outlined the Call Centre Consultant recruitment and selection process that candidates may be invited to undertake to determine their suitability for the role.
*Please note this is a guide only - stages may be undertaken outside of this order.
- Skills/ aptitude assessment - minimum requirements for literacy, numeracy, speed, and accuracy typing (minimum 30 wpm, 95% accuracy)
- Psychometric profile - online evaluation, psychometric/ personality profiling. Applicants may also be required to meet with a SAPOL psychologist.
- Interview - in person, held on site. Provides an opportunity to demonstrate how your skills and experience meet the requirements of the role.
- Medical examination - in person, on site usually on the day of interview. At a minimum this will consist of a sight and hearing examination conducted by SAPOL Medical Section (additional medical assessments may be requested if deemed necessary including further psychological assessment).
- Reference/ background checks - a minimum of two (2) reference checks are required. Both need to be from professional associate, including one from a current supervisor. In depth SAPOL background checks are also undertaken.
- Selection - final stage to assess your entire application. All results are reviewed by The Selection Advisory Committee, and SAPOL’s HR Operations and Partnering for suitability/ recommendation.
Training that sets you up for success
If selected, you’ll receive a contract for a five-week full-time interactive and hands-on training course. This is an intense training program which not only touches on law, policy and procedure, but trains participants in the use of SAPOL’s latest communication technologies, such as South Australia’s Computer Aided Despatch system.
Ready to step up and make a difference?
Join us and be the voice that helps protect your community.
