Call Centre opportunities
Meet two of the Call Centre Consultants
Logan
Prior to joining the SAPOL Call Centre, I've been working to obtain my Diploma and Bachelor of Aviation down at UniSA.
This has led to me being able to obtain my commercial pilot's license.
The most prominent skill I reckon I've learned during my study, is my communication skills.
This skill has really translated over to my work at the Call Centre.
Where I feel like now I'm able to handle any situation over the phone effectively and professionally.
It certainly does suit my lifestyle, working at the Call Centre and training to be a commercial pilot.
As a casual worker, I'm able to preference my shifts in advance, which means I'm able to work my flying schedule and my work schedule together.
And it works out really well for me.
Leah
After selling my dental practice and starting my cake business, which is my real passion, I was really missing the mental stimulation that I got from my role as a dental practitioner.
I really received that from SAPOL
With the flexible hours it's been fantastic and it allows me the flexibility to work round my cake business, be a mum, go to the gym, do all those roles and do them successfully.
I think that my most memorable moment so far the time when I received a call about a simple abandoned vehicle, and I did the checks that are part of our role.
I was able to find that this car belonged to a missing person and I was able to task a patrol and we found her.
This role at SAPOL is perfect for my life.
Do you already have what it takes?
Do you have a genuine interest in making a significant contribution to your community and South Australia? Are you seeking job diversity, flexible rostering and paid training?
Can you process information quickly, make timely decisions, manage demanding workloads and operate with a sense of urgency under high pressure situations within a team environment?
Working here
The South Australia Police Call Centre is committed to supporting and delivering a professional service by working together to keep police, emergency services, partner agencies and the community safe during emergencies and major events.
Call Centre Consultants will develop skills to manage 131444 Police Assistance calls, 1800 333 000 Crime Stoppers calls and take various police reports. On occasion, consultants are responsible for responding to Triple Zero ‘000’ emergency calls and arranging a policing response 24/7.
This dynamic and rewarding role offers:
- an opportunity to help people
- job diversity
- flexible rostering
- paid training.
The Call Centre is looking for people who:
- possess the highest integrity
- are resilient
- have a high level of interpersonal, communication and problem solving skills
- can cope with extreme and sensitive situations
- are curious with an inquiring mind
- work effectively in a team environment
- have a proficient ability to learn and use complex new technology.
As a first point of contact, Call Centre Consultants handle calls to assist the community in their time of need with the aim of producing a safe and peaceful environment for South Australia by the minimisation of crime and disorder.
The Call Centre is a great pathway to a policing or protective security career.
Recruitment process
Eligibility
Applicants must obtain a current Australian work eligibility status and will be subject to a probity assessment.
Application
All applicants are required to provide:
- an application which contains behavioural examples that address the Essential and Desirable Criteria within the Position Information Document
- a resume
- a signed pre-employment declaration.
Applicants may then be invited to undertake some or all other components of the selection process including:
- Psychological screening
In order to be considered for a Call Centre role, applicants will be required to undertake a psychological screening, which is currently facilitated at Police Headquarters. - Interview
The panel interview provides an opportunity to demonstrate integrity, motivation, customer service, resilience, team work, compliance and equal opportunity and workplace diversity principles. To help in identifying your qualities we draw on examples from your education, workplaces and past experiences. - Medical Examination
In order to take part in Call Centre duties applicants need to meet the required medical standards and will undertake a sight and hearing examination conducted by SAPOL Medical Section. - Skills and Aptitude Assessment
Tests cover the minimum requirements for literacy, numeracy, speed and accuracy typing, group activities and individual role plays. - Review and final selection
This is the final stage of recruitment and involves careful review of your file by the Selection Board, including Human Resources Management Branch.
Training
Selected applicants will be offered a five-week contract for full time employment to enable applicants to participate in and successfully complete the classroom based training course.
Successful completion of all tests and assessments, including the paid training course does not determine suitability for employment.
