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Annual report 2017-18 - Section C

Section C: Reporting of public complaints as requested by the Ombudsman

Summary of complaints by subject

Public complaints received by Ethical and Professional Standards Branch

Category of complaints by subject – 1 July 2017 – 3 September 2017

Number of instances

By the Police Ombudsman


SAPOL – Mandatory Report


Category of complaints by subject – 4 September 2017 – 30 June 2018*


By the Office of Public Integrity

1 655

SAPOL – Mandatory Report


* Changes in counting rules and classifications occurred with the closure of the Police Ombudsman Office.

Data for the previous years is available at:

Complaint outcomes

Nature of complaint or suggestion

Services improved or changes as a result of complaints or consumer suggestions

Changes to Complaints Process

On 4 September 2017, the Police Complaints and Discipline Act 2016 came into effect. As of this date, the Office for Public Integrity commenced the oversight role of police complaints and the responsibility for receiving complaints.

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